WHAT DO I DO IF I AM NOT SATISFIED WITH THE SERVICE PROVIDED TO ME BY NOSS / ONE OF THE COUNSELLORS?
Anyone receiving or asking for a service from NOSS has a right to complain if they are not satisfied with the service provided. A family member, friend, or advocate can also make a complaint on behalf of a service user/client, provided they have permission from them to do this. All complaints will be treated seriously and fairly and will be responded to in writing by one of the NOSS Directors responsible for the service concerned.
For what to expect if you do think you have a complaint to make and for details of our timescales in response, please view our complaints procedure below